Introduction
The purpose of this Privacy Policy is to describe how Virtual Care Medical Group, P.A. (collectively, "Virtual Care Medical Group", "VCMG", "we", "our" or "us") collect, use and share information about you through our website, virtualcaremedical.com ("Site"), and our cloud-based solution for patients ("Solution", and together with the Site, the "Services").
This Privacy Policy is not a contract and does not create any contractual rights or obligations. We will update this Privacy Policy from time to time to reflect our practices and recommend that you periodically review this Privacy Policy.
If we make material changes to this Privacy Policy, we will make reasonable attempts to notify you before they become effective. If you have questions about this Privacy Policy, please feel free to contact us (our contact information is at the end of this Privacy Policy).
Important Disclaimer: This website (virtualcaremedical.com) is provided for informational and business purposes only. It is not intended for patient care or the submission of Protected Health Information ("PHI"). Do not use web forms or other features of this site to submit medical, diagnostic, or treatment information. Any such information inadvertently received will be promptly deleted consistent with our data handling protocols.
A Note About Protected Health Information
The Solution supports healthcare organizations and patients with various objectives, including appointment scheduling, care navigation, among others.
If you use the Solution as a patient of a healthcare organization, we will collect certain information about you on behalf of your healthcare organization that may be Protected Health Information regulated by HIPAA. Where this is the case, we act as a "business associate" to your healthcare organization, and your healthcare organization's Notice of Privacy Practices and our agreements with your healthcare organization govern the use of your Protected Health Information, not this Privacy Policy. If you have any questions about the use and disclosure of your Protected Health Information, please contact your healthcare organization.
For clarity, PHI should only be submitted and processed through designated patient portals or clinical platforms, not through the public-facing virtualcaremedical.com website.
Information We Collect
Information You Provide to Us
We collect information you provide to us through the Services, for example when you access our website, create or modify your account, register to use our Services, schedule appointments, make payment for healthcare services, request information from us, contact customer support, fill out any form in the Services, or otherwise communicate with us. This information may include:
- Name
- Address
- Email address
- Telephone number
- Payment information (credit card or debit card number, expiration date and credit card security code)
- Date of birth
- Demographic information
- Username and password
- Health or medical information
- Insurance information
- Any other information requested or provided through a contact form, registration form, email, text or other message with the Site.
Do not provide health or medical information, including PHI, through the Site's general contact forms. Submissions of PHI through these channels will be deleted.
Information We Collect Automatically
Whenever you interact with our Services, we automatically receive and record information from your browser or device using cookies or similar technologies. This information may include your IP address, geolocation data, device identification, the type of browser and/or device you're using to access our Services, and the page or feature you requested.
How We Use and Share Your Information
To Provide the Services. We use your information to present our Solution, Sites and their contents to you; provide you with information, products, or services that you request from us, including, if applicable, facilitating communications, appointment scheduling and other administrative operations with your healthcare organization; fulfill any other purpose for which you provide it; register and service your online account; process credit card and debit card transactions; enforce our Terms or other legal rights and remedies; notify you about changes to our Services or any products we offer or provide; improve our Services; and fulfill any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
Please note that any information submitted through our Site's contact forms is used only for business development and informational purposes and is not processed as clinical information.
Third Party Links
Our Services may include links to external websites. These links are provided for informational or business purposes only. VCMG does not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites.
Retention of Your Information
As a general matter, we will keep your personal information for as long as necessary to fulfill the purpose for which it was collected. If a law requires us to retain your information for a longer period of time, we will comply with that law. We will also retain your personal information as necessary to protect our legal rights.
Information for Users from Outside of the United States
The Services are intended for use only in the United States. If you use the Services or contact us from outside of the United States, please be advised that any information you provide to us or that we automatically collect will be transferred to the United States. By using the Services or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States in accordance with this Privacy Policy.
If you are located in the European Economic Area, the United Kingdom, or California, you may have additional rights under GDPR or CCPA, including the right to request access to, correction of, or deletion of your personal information, and the right to opt out of certain tracking or data sharing. To exercise these rights, contact us at info@virtualcaremedical.com.
Contact Us
If you have any questions, comments or concerns regarding this Privacy Policy, please contact us by sending correspondence to:
Email: info@virtualcaremedical.com